Author: IMS

Dare to adopt a truly customer centric business model

As official Salesforce partners, IMS helps you connect to your customers like never before.Our team of Salesforce certified professional consultants will architect, build, and implement tailored Salesforce CRM solutions that solve business problems and create cost efficiencies, putting the customer at the heart of your processes to achieve a radically customer-centric business model.

Like most business tools, it’s not just what solution you invest in, it’s whether you can seamlessly integrate that solution into existing processes to drive cultural change and a digital-first (and therefore customer-first) mindset. IMS has the business and technological expertise to work with you to deliver a CRM solution that works for you and your team, whatever your objective. Do you want to automate your sales process or deliver outstanding customer service? Are you looking to generate leads or achieve personalisation at scale?Our team of Salesforce architects also develop innovative, out-of-the-box solutions to industry problems, creating cost efficiencies and revolutionizing the way companies do business. We understand that your situation is unique and are agile in our thinking: we can adopt incremental digital changes to generate small wins that can fund future investment, or be your guide to achieving full-scale digital transformation.IMS’ team of dedicated professionals hold Salesforce certifications in Sales Cloud, Service Cloud, Salesforce Marketing Cloud, Community Cloud, and Developer. To find out more about how IMS can help you grow your business with Salesforce, get in touch using our contact form or send an email to support@imsgroupchina.com. 

Unleash The Full Potential of Your Workforce For a Streamlined Business Model

By taking the robot out of the human, automation software mimics a series of manual tasks in a process, and does so more quickly, tirelessly, and without margin for human error.

We provide full support in the roll-out of your strategy. RPA can respond to a variety of business processes, from general activities such as financing and accounting, to core activities such as data entry and journal recording, and support activities such as compliance and regulation. From identifying opportunities for automation to training your staff, we help you future-proof your business.

Make Great Customer Relationships Effortless with A CRM Strategy that Increases Profitability

Your Customer Relationship Management (CRM) system is not just a sales tool. A good CRM strategy can radically improve your efficiency across other business functions such as marketing, human resources or customer service.A good CRM strategy will help you to:

• Nurture leads and achieve your sales targets using automation for communication and processes
• Map out an accurate customer journey and identify opportunities for better marketing
• Offer outstanding customer support across multiple channels through a centralized portal
• Track employee performance, identify resourcing needs, and simplify the recruitment process
• Manage your contacts efficiently for customers or partners in your supply chain

IMS helps brands set-up, customize and streamline their CRM system to support their business goals. Using best-in-class software, we can help you set up a digital environment which connects sales, marketing, service & support, web and analytics on a single platform. We have experience in a variety of different CRM software solutions, including Salesforce, BPM Online and Oracle.